ICT Supporter - 1st / 2nd Level (German Speaking) - SEM59648

We are currently looking on behalf of one of our important clients for a 1st / 2nd Level ICT Supporter. The role is a permanent position based in Bern Canton.

Your Role:

• Carry out the following in Helpdesk / 1st Level Support:

• Receipt of fault reports and recording of problem reports
• Carrying out an initial review of the customer's request and initiating processing in accordance with guidelines
• Monitoring of pending reports
• Timely publication as well as necessary information regarding the status and progress of customer inquiries
• Formal conclusion of the enquiries including the verification of customer satisfaction
• Creation of user accounts, user drives, assignment of permissions

• Carry out the following in 2^nd Level Support:

• Installing PCs, peripherals and means of communication
• Perform software updates/rollouts (client management software)
• Creation of user manuals and updating of process checklists
• Implementation and/or collaboration in IT projects
• Collaboration in the support and expansion of the telephone infrastructure
• Creation of system, installation and IT infrastructure documentation

• Carry out the following in Asset Management:

• Maintain hardware, software, and network inventories
• Management of the central/operational purchasing of IT products
• PC & Peripherals Lifecycle Management

Your Skills & Experience:

• At least 3 years of professional ICT Support experience including experience in both 1^st & 2nd Level Support (more senior candidates with 10+ years of experience are also welcome to apply).
• Skilled in the application of problem-solving techniques & design of problem-solving processes.
• Any exposure to or experience in the area of System Administration is considered advantageous.

Your Profile:  

• Completed ICT training / University Degree in the area of Computer Science, ideally with focus on System Engineering.
• Goal-oriented, a team-player, resilient & strong communication skills.
• Fluent English speaker & a good command of German (at least B2 level).