IT Systems Administrator

IT Systems Administrator

#11142370 | 25 July, 2017
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Location
, Bern, Switzerland
Type of position
Permanent
Required years of experience
2 to 5 years
Required languages
German - Fluent English - Good knowledge French - Good knowledge
Educational requirements
Required skills
Categories
Administrator
Description

We are currently looking on behalf of one of our important clients for a IT Systems Administrator. The role is a permanent position based in Bern Canton.

 

Your Role:

 

  • Process customer requests & incidents via the telephone from the 1st Level Support via e-mail or remote support.

  • Provide the link between the 1st & 3rd level support / engineering.

  • Handle inquiries (internal or external) on time & with quality.

  • Resolve faults or the forward complete fault analysis to 3rd level support.

  • Partake in on-site assignments & their planning / preparation; be it rollouts or problem-solving at the customer sites.

  • < > responsibility for the smooth operation of the Customer Care team.

    Accepting fault messages, orders & questions from customers.

  • Ensure customer-oriented communication & gradual escalation.

  • Recognize & classify necessary information for problem solving.

  • Independently analyze system malfunctions.

  • Undertake administration & problem solving in Windows OS, Windows Server, RDS, Citrix & VMware.

  • Support & consult customer-responsible employees in system-related questions.

  • Periodically update work on customer platforms.

  • Ensuring & carrying out on-site operations.

  • Hold partial & temporary responsibilities in the area of facility management.

 

Your Skills & Experience:

 

  • Several years of experience in IT as a supporter, especially concerning fault analysis & remediation.

  • Very good knowledge of typical IT standard products such as: MS Windows (client & server), MS Office, hardware & network technologies, Citrix, VMware, RDS & Multifunctional Printers.

  • Excellent communication skills, customer & service-oriented & a team player.

 

Your Profile:  

 

  • Completed Computer Science degree or comparable training.

  • Creative, flexible, analytical, logical, structured, responsible, reliable & resilient.

  • Ambitious, motivated, dynamic, trustworthy & committed.

  • Independent, able to comprehend quickly & in possession of a high level of initiative.

  • Driving license category B

  • Fluent German & English, conversational French & able to understand Swiss German.

 

If you wish to apply, please send us your resume in Word format with some references.

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